Orders may be cancelled until they are picked, processed and packed. Please note your order may be processed on the same day, so we recommend calling as soon as possible with your intention to cancel. Therefore, it may not be possible to cancel your order and the return/refund policy will apply.
For orders containing cut to order fabrics, haberdashery or trimmings, the cancellation policy no longer applies once the product has been cut for your order. For returns after this point, please see our returns policy below.
Returns (of cut to order fabrics, haberdashery and trimmings)
Unfortunately, due to the custom nature of these products, we are unable to offer a refund or cancellation on cut to order fabric, haberdashery and trimmings from the point of cutting.
Returns (of all other, non-bespoke, items)
We are happy to provide a full refund for all standard products (i.e. products not cut to order). Please contact us via email (with full order details, including products to be returned, reason for return and total cost to be refunded) within 14 days of receipt of goods.
Unless faulty (please see below for returns policy related to faulty goods), we will be unable to cover return postage costs. We recommend the use of a tracked service. Please obtain proof of postage as we are unable to cover costs in the case of missing packages.
Monies to be refunded will be returned to your original payment method within 10 days of goods being received back by us.
Returns (of faulty or damaged items)
In the case of faulty or damaged items, please contact us via email (including order details and a description of the damage or fault). We can offer a full refund or product exchange.
We will arrange a collection via courier for your re-packaged parcel. Upon receipt and inspection of your goods, we will issue your refund or exchange.